Guide to local NHS services

Local residents are being urged to use NHS services wisely and ensure they choose the right service for their illness or injury.

There are a wide range of local NHS services available including:

NHS 111

Open 24/7; 365 days a year, NHS 111 connects patients to a team of fully trained call advisers who are supported by experienced nurses, paramedics, and GPs.

They will ask questions to assess the symptoms, and give healthcare advice or direct the caller to a local NHS service. If necessary they can also call an ambulance or direct people straight to A&E. Calls to 111 are free from a landline or mobile phone


Our GP practices are working together to improve access to appointments. We have a range of Hubs open on Saturdays. Check to see which group your practice is working within, for details of your Hub(s) and their opening times and dates visit here.

When your GP practice is closed you can access the GP out-of-hours service by calling 111. The 111 team will assess your condition over the phone and if they think you need to be seen by a health professional, they will refer you to the Out Of Hours GP service.


Pharmacies can help with a range of things including aches, hangovers, colds, emergency contraception, and non-prescription medication. Opening times for local pharmacies can be found here or you can call 111.

Minor Illness and Injury Units

Minor Illness and Injury Units can treat a range of minor illnesses and injuries such as sprains and strains, broken bones, minor burns and scalds, minor head and eye injuries, bites and stings. We have two sites locally:

Phoenix Nurse led Walk-in Centre

Urgent Care Centre - 1st floor, above the Emergency Department at New Cross Hospital.

Walk-in Centre services at the Phoenix Walk-in Centre, Parkfield Road, WV4 6ED are available between 10am and 7pm Monday to Friday and 10am to 4pm on weekends and bank holidays. Download the Phoenix Walk-in Centre patient information leaflet for more details.

The Out Of Hours Doctors service is sited at the New Urgent Care Centre, 1st floor, above the Emergency Department at New Cross Hospital.