If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at your medical record online.
You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.
Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect the quality of your care.
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
Patient online contains a range of features such as access to a list of your repeat medications and a partial look at your GP record. This includes information about allergies, immunisations, diagnoses, medication and test results. Records requests must be made in writing and can take from 4 – 6 weeks.
The platform also contains a self-help tool, which enables you to find advice and information to treat symptoms and illnesses. Also, a number of practices are offering video consultations in Wolverhampton, to see if your practice offers this, follow the link.
You can sign up for these services online, using the Patient Access app or by visiting your GP surgery, these are accessible through your practice website, Patient Access app, or the Patient Access website www.patientaccess.com.
For non – urgent queries, you can contact your practice who will respond back within two working days.
The practice has the right to remove online access to services. This is rarely necessary but may be the best option if you do not use them responsibly or if there is evidence that access may be harmful to you. This may occur if someone else is forcing you to give them access to your record or if the record may contain something that may be upsetting or harmful to you. The practice will explain the reason for withdrawing access to you and will re-instate access as quickly as possible.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all. The information that you can see online may be misleading if you rely on it alone to complete insurance, employment or legal reports or forms. Be careful that nobody can see your records on screen when you are using Patient Online and be especially careful if you use a public computer to shut down the browser and switch off the computer after you have finished.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Find out more about keeping your online health and social care records safe and secure here.
*Information from NHS England website*