NHS 111

NHS 111 is much more than a helpline – if you're worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to a nurse, emergency dentist or even a GP, and can arrange face-to-face appointments if they think you need one.

NHS 111 advisers can also assess if you need if an ambulance and send one immediately if necessary.

When should I call NHS 111?

If you're worried about an urgent medical concern, call 111 and speak to a fully trained adviser. For less urgent health needs, contact your GP or local pharmacist.

How does NHS 111 work?

The NHS 111 service is staffed 24 hours a day, 7 days a week by a team of fully trained advisers. They will ask questions to assess your symptoms and, depending on the situation, will then:

  • give you self-care advice 
  • connect you to a nurse, emergency dentist or GP
  • book you a face-to-face appointment
  • send an ambulance directly, if necessary
  • direct you to the local service that can help you best with your concern

How do I access NHS 111 if I am deaf?

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter. The BSL interpreter will call an NHS 111 adviser on your behalf, and you will then be able to have a real-time conversation with the NHS 111 adviser via the interpreter.

You'll need a webcam, a modern computer and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details and an online user guide.

Is the 111 service available online?

The NHS is currently trying out different ways for you to get medical help or advice from 111 using your smartphone, laptop or other digital device.

In 2018 these online services will become increasingly available in areas across England. 

You'll be able to use them to:

  • answer questions about your symptoms
  • find out where to get the right healthcare in your area
  • get advice on self care
  • get further advice from a nurse or doctor on the phone or during a consultation

For more information, visit NHS Choices.