Care navigation is a person-centred approach that uses signposting and information to help Primary Care patients and their carers move through the health and social care system, as smoothly as possible. It enables frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.
This is a tried and tested model of care that has been tailored to local needs and services to improve access to Primary Care services for patients and reduce GP pressures all in one.
Benefits of Care Navigation include:
- Increases patient choice and control provide information about selection criteria (Our Care, Our Health Our Say 2006)
- Does not require staff to make clinical decisions but supports staff in empowering patient choice
- Practice Team working together to give consistent information
- Audit trail to confirm what advice has been given & where the patient was signposted to
- Enables patients to get the most appropriate service in a timely manner i.e. MECS
- Supports the self-care agenda
Currently, there are ten services available for care navigators to signpost to and more will be added as this develops. These are:
- Pharmacy First
- Minor Eye Conditions Services (MECS)
- Carer Support Team
- One You
- Termination of Pregnancy Services
- Social Prescribing
- Falls Prevention
- Healthy Homes
View the 'What is Care Navigation?' powerpoint presentation here.