How to complain

The places you complain to may have changed recently. Use this page to advise you on who you should complain to if you are unhappy about the care or treatment you have received.

pdf Download a leaflet (110 KB) containing this information (PDF) or see our Complaints Policy (2019) for more information.

Royal Wolverhampton NHS Trust – complain about staff or services to
PALS Team: 01902 695 362 (Email: rwh-tr.pals@nhs.net)

Black Country Partnership NHS Foundation Trust

Complaints Team: Freephone: 0800 587 7720 (email: complaints@bcpft.nhs.uk)

Staff and services provided by GPs, pharmacists, dentists, opticians
Complain directly to the provider, or to the commissioner – NHS England:
NHS England
PO Box 16738
Redditch
Worcestershire
B97 6PT

Tel: 0300 311 2233

Email: england.complaints-westmidlands@nhs.net

Staff and services commissioned (bought) by Wolverhampton CCG 
The number to call to make a complaint about any of the services the CCG commissions is: 0121 612 4110 to speak to a member of the new Black Country and West Birmingham CCGs Time2Talk Team.

To send us a complaint in writing, you can either email your complaint to SWBCCG.Time2Talk@nhs.net or send by post to:
Brierley Hill Health & Social Care Centre
CCG Offices
Venture Way
Brierley Hill
DY5 IRU.

City of Wolverhampton Council (care homes, social care and public health)
01902 556 556

Wolverhampton Health Advocacy Complaints Service
Freephone: 0800 161 5600, email: mail@whacs.org.uk or text : 07724172811.

To find out more about the Wolverhampton Health Advocacy Complaints Service please click here

Advice on complaining
http://www.ombudsman.org.uk/complain-for-change/advice-on-complaining