Patients in Wolverhampton benefitting from the use of access to GP Online Services

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Patients in Wolverhampton are benefitting from the greater use of Online Services from their GP Practices. Wolverhampton Clinical Commissioning Group (CCG) has been supporting its Member Practices to not only sign up patients to use their online services but also help develop the many aspects of online services.

One practice in Wolverhampton which has found the Online Services particularly useful and well regarded by patients is Newbridge Surgery.

Patients have found that the ease of using the online services has greatly benefitted them and it is often commented on that the availability and convenience of online services is one of the things they highly value about the practice. It is now even easier with NHS WIFI available in the Practice as Wolverhampton is an early adopter area of NHS WIFI.

Jean Hancox, patient and Patient Participation Group (PPG) Chair at Newbridge Surgery said, “I really like that I can request my repeat medications online to be delivered to my home. All the online services are very much valued by many of the other patients I speak with as they are just so easy to use.”

Patient Online allows patients to book appointments online, request repeat medications, view test results including comments from the doctor and see parts of their medical records.

Dr Pickavance, Lead GP at Newbridge surgery said, “This is a fantastic tool for our patients to help them manage their long term health care needs. It also means that if you fall ill abroad this is a way in which you can have access to your medical history on your phone or via a computer.

“We have found that patients who cannot attend the Surgery in person, for example one patient is a longer term carer and finds this an invaluable service because they can request the repeat medication online, which has then been sent electronically from the practice to the pharmacy of the patient’s choice, and the patient had made arrangements with the pharmacy for the medication to be delivered to their house at a time convenient to them. “

At Newbridge Surgery sixteen percent of all their registered patients are signed up to use online services and all routine GP appointments are released to the online system so that patients can book up to 21 days in advance.

If you haven’t yet signed up for GP Online Services simply call into your practice and ask at reception. They can sign you up there and then. Find out more about this on www.nhs.uk/GPonlineservices