About us

Your health and care matter

As the leader of the local NHS, we are responsible for spending almost £1m a day on healthcare for the city's 262,000 registered patients. We commission (buy and monitor) everything from emergency/A&E care, routine operations, community clinics, health tests and checks, nursing homes, mental health and learning disability services. As a commissioner, it is our role to ensure that the services we buy from the many providers of care – including The Royal Wolverhampton NHS Trust and Black Country Partnership Foundation Trust – is of the highest quality and appropriate for the health needs of our city.

We are a clinically-led organisation comprising 46 member GP practices within the city. This means that local family doctors can use all their experience of the needs and wishes of local patients to make decisions about local health services.

CCG Operating Plan 2015 – 2017

The CCG’s Operating Plan represents the second and third year of delivering our Five Year Strategic Plan for Wolverhampton.  Download the CCG’s Operating Plan 2015-2017, and view the previous Operating Plans.

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Quality care is our number one priority
Right care, right place, right time
A focus in reducing health inequalities
"No decision about you, without you"
Our Budget


Quality and safety is our number one priority

The effectiveness and safety of care provided at hospitals and other care environments is of utmost importance. We will be vigilant in ensuring that we commission the highest quality of services and we will act to make improvements where standards fall short. We will ensure we take a partnership approach to safety and quality, working with City of Wolverhampton Council, providers and the Care Quality Commission (CQC) to develop and implement a rigorous inspection regime, both announced and unannounced. We will hold failing providers to account and a range of remedial actions and penalties will be imposed where appropriate.

Right care, right place, right time

This is our vision – for everybody to get the highest quality and appropriate care for their needs, delivered from the right service, when the patient needs it. We have a range of strategies to help us achieve this. Some might mean we look to change how services work in order to meet the current needs and expectations of local patients. Others, for example, will look to helping patients make the right decisions about getting care. An example of this is our 'choose well' campaign, which you might have seen on buses and in newspapers. This aims to inform patients of all the urgent and emergency care options available to them.

"Our vision is to provide the right care in the right place at the right time for all of our population. Our patients will experience seamless care, integrated around their needs and they will live longer with an improved quality of life"

A focus in reducing health inequalities

Unacceptable gaps in health exist across Wolverhampton. A baby born today in Bilston can expect to live seven years less than somebody born in Tettenhall. Improving the health of the entire city and reducing health inequalities is very important to us. The NHS has a key role to play in both treating people when they are ill or injured, and keeping people healthy. We work with the Public Health team at City of Wolverhampton Council to promote healthy lifestyles and commission services that help people to make healthier lifestyle choices. In order for us to tackle the biggest health challenges in the city, we have identified three priorities. These are the areas where we will focus a lot of our energy on improving things for patients. These are:

  • Dementia
    We are aiming to increase the numbers of dementia patients who are able to stay at home for longer, keeping them out of hospital

  • Diabetes
    We aim to reduce the number of avoidable admissions to A&E

  • Urgent Care
    We want to increase the numbers of people with the condition who are able to manage their conditions themselves - at home!

We believe by improving outcomes for people in these areas, we will have the best chance at improving the city's health overall and reducing the health inequalities that remain.

"No decision about you, without you"

When the NHS changes were announced by government in 2010, a key commitment was made to patients. This was that the local NHS would make decisions that were informed by the views of local people. This means the NHS has to get much better at listening to patients' views and using these to influence the decisions it makes.

We have a comprehensive engagement framework that enables us to talk and listen to local patient and community groups. We value the time people take to tell us their views and we use the information we gather to help us:

  • Determine the heath needs and wishes of local people;
  • Decide how we spend our money – including what we need to start and stop doing;
  • Monitor the quality of the services we commission;
  • Investigate concerns that people have raised through using services.

There are a range of ways you can get involved. Have a look at our 'Talk to us' page to find out more.

Our Budget 

Our budget for the year was £341.742m. This included money to run the CCG, which came to £5.5m. We also received some extra funding, mainly to increase investment in mental health services.

pie chart where spend money

Our Key Partners

Black Country Partnership NHS Foundation Trust (BCPFT)
This is a major provider of mental health, learning disability and community healthcare services for people of all ages in the Black Country. There are over 2,000 staff working at the Trust who carry out a wide range of roles, working together to provide integrated care and support to all those using the services. Visit the BCPFT website. Visit their website.

The Royal Wolverhampton NHS Trust
The Trust has an operating budget of £374m with 6,500 staff. The Trust recently undertook responsibility for the provision of community-based healthcare services in order to offer more integrated care between hospital and community services. Visit their website.

City of Wolverhampton Council
Local authorities are required under the Health and Social Care Act 2012 to formally constitute a Joint Health and Wellbeing Board. This Board must be multi-agency and it must sit in public. The Board is a city council statutory body that draws its membership from a broad cross-section of the city. The Board is responsible for the delivery of a Health and Wellbeing Strategy (LINK) for people in the city. The NHS in Wolverhampton has a longstanding track record of working effectively in partnership with the city council in order to deliver health and social care objectives. Much of this is delivered through a commissioning team for health and social care services that we jointly fund but is managed by the council.Visit their website.

NHS England
Formally established on 1 October 2012 and called the NHS Commissioning Board, the renamed NHS England is an independent body at arm's length to the government. NHS England oversees the planning, delivery and day-to-day operation of the NHS in England. It holds the contracts for every one of England's primary care providers - GP practices, dental practices, pharmacies and opticians. The body also directly commissions specialist services which are those that cater for a small number of people with specialist needs, for example patients needing heart, lung and liver transplants, or eye cancer treatment. Visit their website.