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Wolverhampton Musculoskeletal Services - New 2017

Wolverhampton Clinical Commissioning Group (WCCG) commissions (buys) Musculoskeletal (MSK) services on behalf of the population of Wolverhampton. MSK services diagnose, treat and care for conditions or injuries that affect muscles, tendons, ligaments, bones, joints and associated tissues for example arthritis, back pain, and osteoporosis. Such services can include treatment by a physiotherapist, rheumatologist or orthopaedic surgeon.


Following a review in 2014/15 of the local MSK services, WCCG agreed to procure a Community Integrated MSK Service. The aim being for the service to provide a more streamlined, efficient, high quality service for patients, in a local community setting, also providing value for money for WCCG.  A robust stakeholder consultation was held (https://wolverhamptonccg.nhs.uk/images/docs/MSK_consultation_evaluation_report_FINAL.pdf) and the feedback used to design the new service, thus ensuring that the views of patients and the public helped to shape the service development. In addition, a patient representative was engaged in the procurement process and supported the evaluation panel in evaluating the patient engagement approach by bidders.

New MSK service contract awarded to Connect Physical Health Centres Ltd

Following a robust procurement process, WCCG Governing Body approved the award of the Integrated MSK Service to Connect Physical Health Centres Ltd in November 2016.

The new service will deliver an integrated service model with the overall aim of providing a multi-disciplinary team approach for the non-surgical care of people with a musculoskeletal condition, which must ensure that high quality, safe and sustainable services are delivered for patients. It will be:

  • Accessed via a single point of access via your GP
  • Delivered locally, based within existing community settings
  • Integrated using a ‘one stop shop’ model
  • Consultant led with multidisciplinary teams to deliver care
  • Promoting effective communication with other persons/organisations also involved with the patient, throughout the patients journey

What will the new service look like?

The service will be available to all adults aged 18 or over who are registered with a GP in Wolverhampton and meet the referral criteria.  The service will provide assessment and treatment, for; Orthopaedic conditions (bones, skeleton), Rheumatology conditions (such as arthritis), Pain management, Physiotherapy and Orthotics (supports, braces, or splints used to support, align, prevent, or correct the function of movable parts of the body).

The service will not include patients who are not registered with a Wolverhampton CCG GP, any patients under the age of 18 years and does not include any emergency treatment.

How can I access this service and when will it start?

Your GP will advise you and refer you if you have a suitable condition for this service. The service went live in April 2017.

Frequently Asked Questions

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